Shoppers Fume Over Cancelled Orders And apos;shocking apos; Substitutes

Shoppers have slammed supermarkets and accused them of 'ruining Christmas' as their deliveries are cancelled at short notice and their Christmas dinner essentials are substituted. 
, and customers took to to grill the supermarket giants about last-minute delivery slot cancellations and 'shocking' substitutions.
One woman shared a photo of a singular brussels sprout from Sainsbury's with amounted to four pence. 
She said: 'Absolutely winning at life with my Christmas food shop this year!' 


One Asda customer claimed she had booked and paid for a Christmas delivery slot in October and was 'furious' to have had it cancelled by the supermarket giant
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Another shopper tagged Asda and shared a screenshot of his order which showed they had substituted a sage and onion stuffing mix for a tuna pasta bake mix. 
He said: 'Online shopping is absolutely shocking, this is just two out of nearly half of our shopping. Substituted stuffing mix for tuna pasta bake??? White bread for wholemeal bread?? Ur telling me u have no stuffing in asda or no white bread?? What a joke.'
One Asda customer claimed she had booked and paid for a Christmas delivery slot in October and was 'furious' to have had it cancelled by the supermarket giant.
She said: 'Absolutely furious to wake up to my @asda food shop delivery to be cancelled! The slot was booked and paid for in October! and urgently needed it for nappies this morning but also now have to cancel todays plans to go to the shops to buy the Christmas food shop! Not even a call.'  
A Tesco shopper had ordered parnsips, potatoes and Christmas snacks to be sent an email from the company saying that the products were out of stock and that an 'appropriate substitution could not be found.'
She shared the screenshot and said: 'I think I liked the 'take your chances' approach to Christmas from the old days. This ordering... then having your hopes dashed... Christmas dinner and no roast potatoes works right???'





Angry shoppers took to Twitter to vent about their Christmas dinner substitutions and cancelled deliveries
An Asda shopper said: 'Asda has definitely failed tonight... no bacon, wine, lemons, prawns, gravy... foil, parsnips or cranberry sauce. What was the flippin point of pre-ordering everything weeks ago?! #fail' 
One woman claimed Sainsbury's had delivered her meat with a short sell-by date and due to being immobile, she now will not be able to get any meat for her Christmas dinner.
She said: 'Ruined Christmas thanks to @sainsburys delivering meat that will be out of date and then sending a refund. Although I have no way of getting any meat for xmas dinner now anyway due to being immobile.' 
Another Asda customer said: 'Asda you're starting to worry me. I've  booked a Christmas food delivery for Friday and every time I go to amend the order it says that certain items are out of stock. Please tell me this quite normal and by Friday they will be part of my shopping.'
An Asda spokesperson said: 'We will deliver more than one million Christmas orders this week across the UK and bandar55 whilst we always try to make sure every delivery is perfect, delays or missing items can occasionally affect a small number of orders.
'We are picking up with those customers who are affected to try and find a solution as soon as possible.' 
A Tesco spokesperson said: 'We have plenty of festive products in stock and, on the extremely rare occasions where something from an online order is unavailable, we will always look for a suitable substitute.'
A Sainsbury's spokesperson said: 'Availability will vary by store and location. If a product is unavailable we will substitute it with an alternative and notify customers on the morning of their delivery. 
'Any substitutions can be returned to the driver on delivery for a full refund. We are already in contact with these customers and are sorry that this tiny number of isolated incidents have not met our usual high standards of customer service.' 




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